Coffee with teeth
Frequently Asked Questions
What is bean-to-cup espresso and how does the process work?
Bean-to-cup espresso involves taking freshly roasted coffee beans, grinding them finely, and then pressing them to compact the grounds for optimal extraction. The extraction process entails forcing hot water through the ground coffee under high pressure to draw out all the flavor and rich oils, resulting in a chocolaty flavor and a light brown crema on top. Unlike many coffee service machines that use the cheaper reverse French process and call it espresso, our systems make authentic Italian espresso.
What types of beans do you use in your espresso machines?
Our coffee features Brazilian dark roast beans, crafted by the local small-batch roaster, Crankshaft Roasters. These beans are meticulously selected and expertly roasted to deliver a rich, bold, and complex flavor profile, with notes of velvety dark chocolate, caramel, and brown sugar.
Can I customize my espresso drink?
Absolutely! Our machines offer up to 12 selections, including both flavored and unflavored options to cater to diverse palates. If espresso isn't your preference, we also provide decadent hot chocolate and French vanilla options. During festive seasons, we offer special holiday-themed flavors to keep the celebration going in style.
Are your espresso machines easy to operate?
Yes. Our Italian-made, barista-quality systems feature one-touch simplicity. Simply place a cup into the delivery area, select your beverage from the up to 12 available choices, and your drink will be ready in less than a minute—much faster than a human barista.
How do you use the machine to order a coffee?
Ordering is as simple as inserting your cup, touching the touch screen or sensor button next to your desired drink, and waiting for the beep indicating your drink is ready.
What sets your bean-to-cup espresso service apart from other coffee options?
We pride ourselves on offering the best quality coffee beans, service, and machines in Chicago. We use locally roasted beans delivered the same day they are roasted, ensuring maximum freshness. We provide weekly cleaning, servicing, and restocking, along with just-in-time delivery of supplies. Our equipment is made in Italy, adhering to Italian standards for genuine pressed espresso.
How fresh are the beans used in your machines?
Our beans are delivered the same day they are roasted and immediately stored in airtight, military-grade canisters to maintain peak freshness and flavor. These containers protect the beans from light, heat, and moisture, all of which can degrade coffee quality.
What maintenance is required for your espresso machines?
For our customers, very little maintenance is required. You might need to add ingredients between our visits, but we handle all routine maintenance and descaling. This allows you to focus on your business or residents.
Do we need training concerning the machines?
We provide training on how to fill our product containers and perform necessary tasks between our visits.
How much space is needed for Java Dragon coffee service?
Our machines take up a small footprint and can be placed on a countertop or on the floor to meet your requirements. We will require a secure storage space to store a minimal amount of ingredients and supplies to ensure reliable service.
Do your machines accommodate different cup sizes?
Our machines typically craft an 8-9 oz drink, suitable for use with 10-ounce cups.
What kind of support do you offer?
We handle all maintenance and repair issues for our equipment. You can contact us directly via phone or text, and we'll ensure your residents or staff can enjoy their beverages without interruption. You will be serviced by the same technician each time, ensuring familiarity and reliability.
Do you offer any environmentally friendly options, such as compostable cups or recycling programs?
With Java Dragon coffee service, you are contributing to environmental sustainability. Our machines grind whole beans from the internal hopper and do not use paper filters, aluminum cups, pods, or pouches. Our ingredient packaging is recycled, and used coffee grounds are collected for composting. Home gardening enthusiasts are welcome to take coffee grounds, which make excellent organic fertilizer.
Do you supply paper cups, sugars, creamers, stir sticks, napkins, and containers for a full coffee bar setup?
Yes, we can supply everything needed for a full coffee bar setup. However, we encourage the use of ceramic mugs instead of paper cups to reduce waste and maintain a green ecological footprint.
Can I order your espresso machines for personal use?
No, our machines are designed for commercial use only to ensure the highest quality service for businesses and larger establishments.
How can I contact support if I have further questions or issues?
Our contact information is supplied to each location. It is printed on a sticker on the side of the machine or you can contact us through our website or email.
Do you repair espresso machines?
No. We are a full coffee service and service only our special machines.
Ready To Start Your Workplace Coffee Experience?
- No Equipment to Purchase: Enjoy our premium coffee machines without the upfront cost.
- Italian Made: Barista level coffee quality, instead of drip pots or french press.
- Top-Quality Coffee Beans: Savor the finest coffee beans selected for their rich flavor.
- Flexible Options: Choose between vending or free-coffee setups to suit your needs.
- Versatile Machine Sizes: Select from three machine sizes to fit any space perfectly.
- Comprehensive Service: Benefit from weekly maintenance, repairs, cleaning, and restocking.
- Eco-Friendly Solutions: Our machines and products are designed with the environment in mind.
- Personalized Service: Enjoy the care and attention of a locally-owned business.
Contact us to book your free trial and discover what a workplace coffee service should truly be.